Privacy Policy

Who we are

This website is operated by Service AI ("we", "us", "our"), ABN 26 152 543 569 — an AI automation agency serving tradies and small businesses Australia-wide. You can reach us at hello@serviceai.com.au or on 0468 082 126.

What we collect

We only collect personal information that you provide or that's reasonably necessary to deliver our services, including:

• Contact details — your name, mobile number, email and business details when you submit an enquiry or sign-up form.
• Enquiry details — information you tell us about your business and what you need.
• Call information — where you engage our AI receptionist service, call recordings, transcripts and summaries are processed to deliver the service.
• Website usage — basic analytics such as pages visited and device type, which may be collected via cookies or similar technologies.

How we use it

We use your information to respond to your enquiry, provide and improve our services, arrange demos and bookings, send you information you've requested, and meet our legal obligations. We do not sell your personal information.

Who we share it with

We may share information with trusted service providers who help us operate — telephony and phone-number carriers, AI voice and speech-processing providers, website hosting, and customer relationship and scheduling platforms — only as needed to deliver the service, and under confidentiality obligations. Some of these providers store data overseas, including in the United States; we take reasonable steps to ensure it is handled appropriately. We can tell you which providers we use on request.

Cookies & analytics

Our site may use cookies and analytics tools to understand how it's used so we can improve it. You can control cookies through your browser settings.

Security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.

Your rights

Under the Australian Privacy Principles you can ask to access or correct the personal information we hold about you. To make a request, or to raise a privacy concern, email hello@serviceai.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

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Questions about your privacy? Email hello@serviceai.com.au or call 0468 082 126. See also our Terms of Service.