Privacy Policy

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Who we are

This website is operated by Service AI ("we", "us", "our"), an AI automation agency based in Berrinba, Logan QLD 4117, serving South East Queensland. You can reach us at hello@serviceai.com.au or on 0468 082 126.

What we collect

We only collect personal information that you provide or that's reasonably necessary to deliver our services, including:

• Contact details — your name, phone number, email and suburb when you submit an enquiry or booking form.
• Enquiry details — information you tell us about your business and what you need.
• Call information — where you engage our AI receptionist service, call recordings, transcripts and summaries are processed to deliver the service.
• Website usage — basic analytics such as pages visited and device type, which may be collected via cookies or similar technologies.

How we use it

We use your information to respond to your enquiry, provide and improve our services, arrange demos and bookings, send you information you've requested, and meet our legal obligations. We do not sell your personal information.

Who we share it with

We may share information with trusted service providers who help us operate — for example telephony, AI voice, hosting, CRM and scheduling platforms (such as the providers behind our voice agents and GoHighLevel) — only as needed to deliver the service, and under confidentiality obligations. Some providers may store data overseas; we take reasonable steps to ensure it's handled appropriately.

Cookies & analytics

Our site may use cookies and analytics tools to understand how it's used so we can improve it. You can control cookies through your browser settings.

Security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.

Your rights

Under the Australian Privacy Principles you can ask to access or correct the personal information we hold about you. To make a request, or to raise a privacy concern, email hello@serviceai.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

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Questions about your privacy? Email hello@serviceai.com.au or call 0468 082 126. See also our Terms of Service.